Cancellation on Website by Customer

A customer can cancel an order anytime up to the time the order has been dispatched by calling our customer service. Once the order has been dispatched from our end, it cannot be cancelled. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Returns

Given that we are dealing with Ayurvedic products our company follows a no return or exchange policy. We will only allow exchanges if the product we have delivered is damaged. For damaged product related redressals please contact customer service at contact@sankalpt.in or call us at +91 9718843211 within 48 hours of the product being delivered. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and ensure to provide receipt number for speedy damaged product redressal. 

Replacement or exchange : Once we receive damaged product we will process  and deliver the replacement or exchange within 6 to 7 days

Refunds

If the order has been cancelled, refund will reflect in your bank account within 7-10 days. Please note that certain banks take longer than this period for amount to reflect in your account. If you are sending back a damaged product, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 7-10 days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@sankalpt.in or call us at +91 9718843211.

Shipping Policy

Effective Date: 01/04/2025

Thank you for visiting and shopping
at SANKALP THERAPETICS. We are committed to delivering high-quality Ayurvedic
products to your doorstep in a timely and reliable manner. Please read our
shipping policy below for details on how your order will be processed and
delivered.

1.
Order Processing

• All orders are processed within 1–2 business days
  (excluding weekends and holidays).
• You will receive an order confirmation email once your
  order has been placed and another notification when your order has
  shipped.
• In rare cases of high order volume or delays due to
  unforeseen circumstances (such as supply chain disruptions), processing
  times may be extended. We will notify you promptly if this occurs.

2.
Shipping Rates & Delivery Estimates

We currently ship across all over
India.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	4–7 business days  Rs167/-

 

3.
International Shipping

We do not offer international
shipping. If you want it than contact us @9718843211

 

4.
Shipping Partners

We work with reputable logistics
partners including [India Post, Blue Dart, Delhivery,to ensure timely
and secure delivery.

5.
Order Tracking

Once your order has shipped, you
will receive an email with a tracking number and link. You can use this
information to monitor the status of your shipment.

6.
Delivery Issues

If your order is delayed, lost, or
arrives damaged:

• Contact us at contact@sankalpt.com within 48 hours
  of receiving the delivery (or estimated delivery date in case of
  non-arrival).
• Please provide your order number and a brief
  description of the issue.
• We will work quickly to resolve the issue, either by
  replacing the product or issuing a refund, as applicable.

7.
Incorrect Address Disclaimer

Please ensure that your shipping
address is correct at the time of purchase. We are not responsible for orders
shipped to incorrectly provided addresses.

 

8.
Questions?

If you have any questions about our
shipping policy or need assistance with your order, please don’t hesitate to
contact us at: contact@sankalpt.com

Email: contact@sankalpt.com
Phone: 9718843211
Customer Support Hours: 9718843211 (10am-5pm) On all working Days.